Here to keep your telecom infrastructure running. Whether it's a licensing question, a hardware issue, a data recovery emergency, or something with your SDMS/DSP integration — our team responds fast and stays until it's resolved.
Our dedicated support team is available through multiple channels to ensure you get the help you need, when you need it.
Call us directly at +971 58 836 3399 to speak with our solutions team about your technical or account needs.
For quick inquiries and status updates, reach us on WhatsApp at +971 54 388 3316.
Email us at support@datalabsme.com for detailed technical requests, ticket attachments, and account matters.
Initial response within 2 hours for all support requests, with a full resolution plan within 24 hours. Support is available 24/7 for critical infrastructure issues.
Our expert team is equipped to handle specific challenges across key service areas, ensuring specialized and efficient resolutions.
Urgent media recovery cases — call or WhatsApp for priority triage. Include drive model, failure symptoms, and urgency level for rapid assistance.
Integration issues, package/notification configuration, and portal access for operators. Email support with your operator account ID for focused help.
Compliance questions, renewals, and license activation issues for SPLA, CSP, and OEM programs. Email support with your account or license reference number.
Warranty claims, delivery issues, and configuration support for HPE, Dell, IBM, EMC, NetApp, Huawei, Cisco, NVIDIA, and other partner equipment.
Login or access issues for the Data Labs client portal. Email support or call for immediate assistance to regain access and manage your services.
Find quick answers to common questions about our support services and policies, designed to provide clarity and peace of mind.
Within 2 hours for the initial response, with a resolution plan inside 24 hours. Critical issues are prioritized immediately to ensure rapid response.
Include your company/account name, the affected product/service, a clear description of the issue, and any relevant reference numbers (order, license, ticket ID).
Yes, for critical infrastructure and network issues. Standard requests are handled during business hours with the same prompt response-time commitment.
UAE Headquarters: Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. USA Regional Office: 1908 Thomes Avenue, Cheyenne, WY 82001.
Support